Project Unify© Certificate
Certificate in Digital Customer Service
Equips staff with the standards and skills to serve customers professionally across email, chat, WhatsApp, and social media.
At a glance
- Contact hours
- 6 contact hours
- Delivery
- In-person or virtual
- Credential
- Certificate
- Recommended CEUs
- 0.6
Who it's for
Contact centers, social media teams, any online service staff.
Prerequisites
None.
Modules
- 1Channel Expectations and Tone2 hrs
- 2Speed, Privacy, and Handling Online Complaints2 hrs
- 3Practicing Channel Responses and Agreeing Team Standards2 hrs
Full curriculum, materials and assessments are provided to enrolled participants in the course portal.
For your team or organization
Request a Cohort
Tell us about your group and we'll follow up to plan Certificate in Digital Customer Service.
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