Project Unify© Certificate
Certificate in High-Level Customer Service Excellence
Designs and delivers memorable service experiences by building skills in listening, empathy, problem-resolution, complaint handling, and service recovery.
At a glance
- Contact hours
- 16 contact hours
- Delivery
- In-person or virtual
- Credential
- Certificate
- Recommended CEUs
- 1.6
Who it's for
Frontline staff, reception, call centers, school front-office, sales and service teams, supervisors.
Prerequisites
None.
Modules
- 1What High-Level Service Actually Looks Like3 hrs
- 2Listening, Empathy, and Problem-Resolution5 hrs
- 3Complaint Handling, Service Recovery, and the Project8 hrs
Full curriculum, materials and assessments are provided to enrolled participants in the course portal.
For your team or organization
Request a Cohort
Tell us about your group and we'll follow up to plan Certificate in High-Level Customer Service Excellence.
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