Project Unify© Certificate
Certificate in Service Recovery & Difficult Customers
Teaches staff how to de-escalate difficult interactions, use structured service-recovery steps, and protect both themselves and the brand under pressure.
At a glance
- Contact hours
- 8 contact hours
- Delivery
- In-person or virtual
- Credential
- Certificate
- Recommended CEUs
- 0.8
Who it's for
All customer-facing staff; high-volume or high-risk service environments.
Prerequisites
None.
Modules
- 1De-Escalation and Emotional Regulation3 hrs
- 2Structured Service Recovery3 hrs
- 3Designing High-Risk Situation Protocols2 hrs
Full curriculum, materials and assessments are provided to enrolled participants in the course portal.
For your team or organization
Request a Cohort
Tell us about your group and we'll follow up to plan Certificate in Service Recovery & Difficult Customers.
← All Project Unify© certificates