AXI Consult · EDU-13
Student Experience & Support Systems Mapping
Maps the full student journey from admission to graduation, highlighting pain points. Clarifies roles across academic advising, student affairs, counselling, and faculty.
- Who it's for
- Colleges and universities.
- Duration
- 1 day (6 hours).
Engagement objectives
What we'll achieve.
- Map the full student journey from admission through graduation
- Identify the specific points where students experience the most friction or fall through the cracks
- Clarify roles and handoffs across advising, student affairs, counseling, and faculty
Engagement process
How it unfolds.
Journey Mapping
Half-dayFacilitated mapping session with representatives from advising, student affairs, counseling, and faculty to build the full student journey map.
Pain Point & Role Clarification
Half-dayIdentification of the highest-impact pain points and clarification of roles and handoffs at each stage.
Map Handoff
Within 1 weekDelivery of the finalized journey map and role-clarity document.
Tools & frameworks used
- Student journey mapping template
- Cross-functional role and handoff matrix
Deliverables
- Full student journey map
- Prioritized pain-point analysis
- Cross-functional role and handoff clarity document
Consultant qualifications
- Experience in student affairs, academic advising, or institutional effectiveness
- Comfortable facilitating cross-departmental mapping sessions with competing perspectives
Success measures
This engagement is not graded. Success is defined by client adoption of the findings, not an external standard.
- Representatives from all involved departments validate the map as accurate
- At least one identified pain point is assigned an owner and an improvement plan
- Role clarity at key handoff points is confirmed by both sides of the handoff (e.g., advising and student affairs)
Request a proposal
Student Experience & Support Systems Mapping
Every engagement is scoped to your organization. Share a little about your context and we'll prepare a proposal.